Work-Based Learning

Getting ready for work (part 2)

  • Hello everyone, I’m Eric!

    Getting along with people at work

    Be somebody people want to work with!

    Think about people you’ve really liked to work with. Why were they easy to work with? Probably because they respected you, listened to you and really tried to help. They told you the truth, but in a way that made you feel OK. You felt like you could trust them.

    That’s the kind of person you want to be when you’re at work. You learned a lot about this stuff when you first joined PROMISE – it was called Career Planning and Preparation.

  • That’s a great idea!

    Listening: Make others feel like their ideas matter

    Listening seems like it would be something that’s easy to do. But, like any important skill, it can take a little time to learn.

    Being able to listen is a very important skill to have at work because there’s a lot to learn. Your co-workers and your boss can help to make sure you are successful. They will explain what work you have to do, but also provide tips to make the work easier. If you aren’t paying attention you might miss something important.

  • What can I do to help?!

    Let others know you want to help

    You know that you want to be helpful at work. But do others know it? Does your boss know it? Your co-workers? Customers? Don’t assume they’ll know you are willing to help. Let them know it.

  • Have a great day!

    A smile never goes out of style

    Most people are drawn to those who smile. You don’t have to always go around with a big, fake smile. You just need to make sure your face shows others that they are welcome to talk with you.

  • Hi, how are you doing?!

    Say hello

    Even if it’s just a short “Hi” or “Hello” or “Nice to see you”, always make sure others know that you care that they are there.

  • Thank you so much!

    Always say thanks

    Doesn’t it feel good when someone takes a few seconds to let you know they appreciate what you’ve done? It’s never wrong to thank someone, even if it’s just a word or two. “Hey, thanks man!”

    When you are at work, never forget the power of a simple “Thanks” to your co-workers, your boss and always to customers!!

  • I can’t believe that happened!

    About getting mad

    Everybody gets mad sometimes. Getting mad isn’t the problem. It’s what you decide to do or say when you’re mad that can make a big difference. Doing the right thing when you get mad can make the difference between being successful at work and being fired. When you are mad, be honest with yourself about how you feel. But don’t do or say anything until you’ve had a chance to calm down a little. Take a few minutes. Take deep breaths. Take a little walk after you let your boss know you need a break. Then, figure out what you are really mad about and figure out some good ways to solve the problem calmly.

    Remember that your PROMISE case manager, PROMISE community service provider, or job coach can always help you think through how to talk with your boss or co-worker about problems you run into.


  • I’m really sorry!

    Oops! I’m sorry.

    Saying you are sorry isn’t a sign of weakness. It’s a sign of strength. Have you made a mistake? Have you done something you probably shouldn’t have done? Chances are, if you say you are sorry, it won’t become such a huge issue.

    Everybody makes mistakes. But only people who own up to their mistakes can make sure they don’t happen again.

  • Can you teach me how to do that?

    Want to do a good job? Want to learn new skills? Let them know!

    Tom got a job in a grocery store because he was interested in food and cooking. He really wanted to do a good job. But nobody knew it because he didn’t ask questions when he wasn’t sure of something, didn’t act friendly, didn’t try to learn new things, and didn’t try to help customers. So his boss and co-workers thought he didn’t care. But he did! He just didn’t let them know. 

    When you are at work, make sure people know you want to learn and do a good job.

  • Let’s see if you remember the key points!


    Discrimination is OK, you don’t have to work with someone if you don’t like the color of their skin or if they have a disability.


    FALSE. Discrimination is against the law. If you or someone else is being treated differently because of a disability, the color of their skin, their sex, their religion, or where they came from, you should let your boss or someone in human resources know. If you don’t have a long-term job yet, let your PROMISE team know.

    If you see something that you think is dangerous at work, tell someone.


    TRUE. Being safe is everyone’s responsibility. If you see something dangerous, let your boss, your co-worker or you PROMISE case manager know.

    When you get a job, you should ask your boss what he expects from you.


    TRUE. Understanding these expectations make it much easier to do a good job at work. Expectations tell you what “doing a good job” looks like. Your PROMISE Team can help you to ask your boss about this every time you start a new job or work experience. But, you should practice doing it on your own so you will know how to talk to your boss after you leave the PROMISE program.

    You have to tell your boss you have a disability, otherwise you will get in trouble for lying.


    FALSE. The ADA gives you the right to decide whether or not to tell your boss about your disability. You are not lying if you don’t tell, you are using your right not to disclose. However, if you need to do something differently on the job, you’ll have to let your boss know why. That means telling them about your disability. Your PROMISE team can help you think about how to do this.

  • Let’s review this chapter!


    The Law provides both rights and responsibilities.  Rights are things that the law gives you or lets you do.  Responsibilities are things you have to do in order to get the things that are yours by right. 


    Some rules to keep in mind.  You have to get working papers to get a job if you are under 18.  Your PROMISE team can help.  The state has rules about how much you can work when you are under 18.  Also, there are some jobs you have to avoid.


    What is the ADA?  The ADA is the Americans with Disabilities Act.  If you have a disability that changes the how you do things every day or changes the way that your body works, then you might be covered.  The ADA was passed to prevent discrimination against people with disabilities.  Discrimination is treating a person or a group of people poorly because of what they look like or who they are.  Under the ADA, you have the right to:

    • Apply for a job
    • You get to choose whether or not to tell your employer about your disability
    • If you do tell your boss about your disability, you can ask for a change in the way that an employer interviews you or in the way you do the main parts of your job.

    If you have questions about the ADA, you can talk to your PROMISE case manager or call 800-949-4232.


    Sharing your school record.  The Family Educational Rights and Privacy Act (FERPA) gives you some rights as well.  If you are under 18, your parents get access to your school records.  If a potential employer wants to see them, you have to give permission.  If you are over 18, you are an adult and no one can see your record without permission.


    According to the Civil Rights Act, you have a right not to be discriminated against.  People can’t treat you differently because of your race, color, sex, disability, religion or sexual orientation.  If you think you’ve been treated badly for any of these reasons, you can call the EEOC and file a complaint.  You may want to talk to your PROMISE team or your parents before you make the call. 


    Safety at work.  It’s important to be safe at work.  If you think something isn’t safe for you or for others, let your boss, co-worker, or PROMISE case manager know.


    What are your responsibilities at work?

    • Make sure you know what your boss expects of you at work.
    • Get the working papers you need to work.
    • Call if you can’t make it to work or you know you will be late.
    • Plan for how to be on time to work.
    • Decide if you want to talk about your disability. Think about who you will tell, how you will tell them and what you will say.  If you need something different for your job because of your disability, you have to tell your boss or someone in human resources.  If you don’t know how to talk about it, practice with your PROMISE team or ask for help.
    • If you are having trouble doing your job because of your disability, you probably should talk to your employer.  Your PROMISE team can help with this.
    • Provide any medical documents your boss needs if you ask for an accommodation.
    • Take your medication. Your boss doesn’t have to help with this.
    • Follow safety rules at work.
  • Chapter complete!